Nick Taylors blog

24 hours after posting about my problems re-registering and updating maps on my Garmin StreetPilot 7500, they have fixed my problem, I confess I dug my heels in a bit, sending them an email reminding them how I use their products, how long I’ve used them for (since 1995), how much I’ve spend and how many times I’ve recommend people buy Garmin for their good quality products and great customer support.

Anyway, I got an email from them saying that they’ve registered the device for me and they also threw in a free upgrade to City Navigator North America NT 2010, which is great, and that’s what started this thing in the first place.

So, while a little slower than usual, Garmin support came through again. Thank-you Garmin, I shall continue to recommend your products!

I’m trying to spend some money with Garmin, but they won’t let me.

I’m a fan of Garmin GPS receivers, particularly devices like the GPSMap 478, a wonderful chart-plotting GPS. I also have a StreetPilot 7500, a nice large-screen GPS that I use in the truck. I’ve spend thousands on Garmin hardware and maps since my first Garmin device, a GPS 12, back in 1995. If you count the devices I’ve bought for others and my referrals that total is well north of $10,000.

A while ago, maybe in mid-late 2007, Garmin updated their internal systems at my.garmin.com. I had multiple GPSes registered with them, including the StreetPilot 7500. The old system was never brilliant, I blame the DRM they have around the mapping data, but that’s another subject…

Anyway, I want to upgrade the 7500 to the latest version of City Navigator North America NT, the 2009 update. To unlock the maps, you have to have a registered device. During Garmins update to my.garmin.com my previously registered 7500 disappeared. Now, when I try to register it again my.garmin.com rejects my serial number.

I’ve been extremely happy with Garmin support through the years, in fact they managed to next day me a replacement mapping CDROM when I was out of the country, starting trans-Sahara trip, to replace a damaged disk. They have been pretty responsive so far with my registration problem, until I received this today (the issue had been passed to their IT department)

We have contacted our IT department and requested another update. To answer your questions:

We have stressed the importance of getting this matter resolved and I am hopeful that we can get this matter resolved quickly. Thank you for your patience in this matter.

As this issue has been outstanding for 3 weeks, I’d love to know what the “IT Department” are doing. The very phrase makes my blood run cold, and I’m in IT guy! Some transparency would be greatly appreciated.

Ideally, I’d like to know what IT have done in the 2 weeks since they received this ticket from their support guys, what they are planning to do and why they can’t escalate it.

Remember, all I want to do is give them about $100 for new maps. All I need is a valid serial number.

I hope I don’t have to start buying and recommending other brands if they can’t resolve this. If anyone from Garmin feels like helping, the case number is KMM12787676I15977L0KM. Thanks!

ZFS will come of age in 2009.

In 2008, I had to explain what ZFS was and why it’s different to the existing volume/filesystem model. By the end of 2009, IT Pros will all be aware of it, what it does and will likely have at least a little of it in their production infrastructure. Sun has already started that ball rolling.

Heck, with full-blown support of ZFS likely to be in OSX 10.6, “Snow Leopard”, it’ll even make in-roads to the home-market. Or course, if Apple announce a ZFS-based upgraded Time Capsule/Home Server at MacWorld ExPo tomorrow that’ll happen sooner.

From a capacity perspective, with 2TB or greater drives being the de-facto standard capacity by the end of 2009 (compared with 1TB today), the growth of all types of media; including photographs, personal video and the increasing availability of internet-distributed hi-def content, coupled with the pack-rat nature of most of us (me included), demand for storage capacity has never been higher. It’ll also push the more mainstream storage user towards the 10-12TB Unrecoverable Read Error issue , aka known as the death of RAID5. 

To deal with increasing capacity and the straight line graph of bit-error rates, drive manufacturers keep making their drives smarter to handle errors and attempt to minimize data loss. This is the wrong approach, but it’s unavoidable as otherwise they commoditize themselves further. Drives should be stupid and let something further up the stack manage this. That something is ZFS.

Of course, this mostly applies to cheaper SATA drives. The more expensive UltraSCSI and SAS commanded a premium for performance and reliability. Move reliability into the filesystem and you’re just paying a premium for performance. Obviously, some need the performance which is why these drives and ancillary equipment and technologies like Fibre Channel will stay around, but I think it’s worth considering if you really need that CLARiiON or Symmetrix…

I’ve done some research over the past few days and have pulled together a component list for building my home-based ZFS NAS server. I’ve made the list available via Google Docs, click here for the full version.

I’ve not had time to jot down my reasoning behind this, but in summary this configuration gives me the capacity I need now, room for future expansion, fits into my rack at home, and is (almost) in budget.