Nick Taylors blog

24 hours after posting about my problems re-registering and updating maps on my Garmin StreetPilot 7500, they have fixed my problem, I confess I dug my heels in a bit, sending them an email reminding them how I use their products, how long I’ve used them for (since 1995), how much I’ve spend and how many times I’ve recommend people buy Garmin for their good quality products and great customer support.

Anyway, I got an email from them saying that they’ve registered the device for me and they also threw in a free upgrade to City Navigator North America NT 2010, which is great, and that’s what started this thing in the first place.

So, while a little slower than usual, Garmin support came through again. Thank-you Garmin, I shall continue to recommend your products!

I’m trying to spend some money with Garmin, but they won’t let me.

I’m a fan of Garmin GPS receivers, particularly devices like the GPSMap 478, a wonderful chart-plotting GPS. I also have a StreetPilot 7500, a nice large-screen GPS that I use in the truck. I’ve spend thousands on Garmin hardware and maps since my first Garmin device, a GPS 12, back in 1995. If you count the devices I’ve bought for others and my referrals that total is well north of $10,000.

A while ago, maybe in mid-late 2007, Garmin updated their internal systems at my.garmin.com. I had multiple GPSes registered with them, including the StreetPilot 7500. The old system was never brilliant, I blame the DRM they have around the mapping data, but that’s another subject…

Anyway, I want to upgrade the 7500 to the latest version of City Navigator North America NT, the 2009 update. To unlock the maps, you have to have a registered device. During Garmins update to my.garmin.com my previously registered 7500 disappeared. Now, when I try to register it again my.garmin.com rejects my serial number.

I’ve been extremely happy with Garmin support through the years, in fact they managed to next day me a replacement mapping CDROM when I was out of the country, starting trans-Sahara trip, to replace a damaged disk. They have been pretty responsive so far with my registration problem, until I received this today (the issue had been passed to their IT department)

We have contacted our IT department and requested another update. To answer your questions:

We have stressed the importance of getting this matter resolved and I am hopeful that we can get this matter resolved quickly. Thank you for your patience in this matter.

As this issue has been outstanding for 3 weeks, I’d love to know what the “IT Department” are doing. The very phrase makes my blood run cold, and I’m in IT guy! Some transparency would be greatly appreciated.

Ideally, I’d like to know what IT have done in the 2 weeks since they received this ticket from their support guys, what they are planning to do and why they can’t escalate it.

Remember, all I want to do is give them about $100 for new maps. All I need is a valid serial number.

I hope I don’t have to start buying and recommending other brands if they can’t resolve this. If anyone from Garmin feels like helping, the case number is KMM12787676I15977L0KM. Thanks!

A while ago I bought a Drobo, the 2nd edition with Firewire 800 as I thought it’d be a nice way to get a could of TB of storage attached to the Mac Pro. A lot of people rave about the Drobo, but I’ve found it to be a disappointment. It seems like a great idea, but I’ve had problems with it.

Firstly, I had a few hundred GB of ISOs that I needed to off-load from some external drives (for temporary storage, I use and recommend the 1TB Samsung SpinPoint F DT HD103UJ, a nippy and (so far) reliable drive with a 3-platter array. Maximum PC has a good review. I combine it with with good looking and performant Icy Dock MB559UEB-1S-B, with USB2 and Firewire 800 interfaces. I moved the ISOs over to the Drobo, after some testing, and of course, after I’d deleted the ISOs from the external drive, the Drobo started playing up.

It would restart a few times a day, and then it would hang occasionally. After leaving it for a while, I’d always have to cycle the power by pulling the PSU lead out from the back. I’d opened a support ticket with Drobo when the thing stopped mounting.

Something clearly had become corrupt, as when I tried to mount the Drobo volume my Mac (both my Mac Pro and my Macbook Pro), would crash with the black screen. Not good. I used a combination of tools, including Data Rescue II, Techtool Pro, and Disk Warrior 4 – they couldn’t help. At this point I knew Drobo couldn’t help, and as the data was recoverable (albeit in a time-consuming way), I blatted the hardware and drives and put them in a factory default condition. I’ve upgraded the Firmware to v1.3.0, the dashboard to v1.2.4. and guess what, the damn thing is still restarting.

I’ve had it with consumer grade crap. I’m building a ZFS server.

I’ve recently bought a 2nd generation Drobo. It’s a cool little box that attaches to my Mac Pro via Firewire 800.

I had some drives from my failing ReadyNAS 600 (now retired), so after temporarily copying the data to a non-resilient drive I loaded the following in the the Drobo and copied the data onto it.

Slot 0: 1TB Hitachi HUA721010KLA330
Slot 1: 1TB Hitachi HUA721010KLA330
Slot 2: Seagate 750GB ST3750640NS
Slot 3: Seagate 750GB ST3750640NS

These are good quality SATA 3.0 Gbit/s drives that I even ran through SpinRite (highly recommended) to check for errors.

Anyway, I’ve discovered that when I unlock my Mac Pro (the screensaver automatically locks after a while, but I don’t put it to sleep), the Drobo restarts. No warning, just a whirring reboot. I’m running the 1.2.2 firmware and the 1.2.1 dashboard. I’ve tried plugging it into another Firewire port and also unplugging my other Firewire devices with no luck.

I’ve logged a support ticket with Drobo, let’s see what they come up with.