Systems are technical.Operations are human.

I work in the gaps, between strategy and production, the boardroom and the machine room, technical possibility and operational reality.

I’ve been building and running systems through major technology shifts since the 1990s. The possibilities change, but the practical questions remain: what’s worth doing, how do we make it work, and what will it take for people and organizations to benefit?

I’m at my best when things have gone badly wrong and the stakes are high. I work alongside engineers to get critical systems back on track, give teams direction and confidence under pressure, and keep everyone from the technical teams to executives informed as events unfold—when the consequences can reach customers, markets and the front page.

Today, that experience also shapes how I help businesses work out where AI can earn its keep. Sometimes that means building services customers will pay for; sometimes it means helping people do their work better. Sometimes AI isn’t the right answer.

Where there’s a clear, practical business case, I work with the engineers and the people who’ll use and run it to get it into production—with security, privacy and operational ownership addressed from the start.

My consulting work is delivered through Paragon Solutions Group.